Membership Help

Membership Help2020-04-13T11:47:46+10:00

Member Knowledge Base

How does the meal planning tool work?2020-02-09T10:12:07+11:00

We’ve created a module completely dedicated to showing members the extent of our meal planning tool and how it can help you stay organised. The following FAQs contain ‘how to’ videos that will walk you through each feature.

What if I can’t make my video support session appointment?2020-09-24T21:12:12+10:00

If you can’t make your video support session appointment for some reason, that is no problem. Simply notify us as soon as possible so we can make that time slot available to another member. 

As video support sessions are paid for in advance, you will have to forfeit the session if you fail to attend and don’t let us know that you weren’t able to make it.

How do I book a video support session as a member?2020-09-24T21:11:40+10:00

You can book your video support session online via your membership portal here

Alternatively, you can book over the phone with our customer service team or send us an email: admin@healthyeatinghub.com.au.  

How will my subscription payments work?2020-09-27T20:34:32+10:00

If you sign up to monthly payments, each payment will be deducted on the anniversary of your sign-up day and time. For example, if you sign up on 22 December 4pm, your payments will always be deducted on the 22nd of every month at exactly 4pm. This does not matter if it’s a business day or not. The same applies for yearly subscriptions. If you sign up to the program on 22 December 2019 at 4pm, your next yearly payment will be deducted on 22 December 2020 at 4pm. Once a payment has been processed, we cannot process refunds. So, if you would like to cancel your subscription please login to your account and cancel your subscription before a payment is processed. Read more about our refund policy here

What if I don’t like my nutritionist/dietitian?2020-09-24T21:43:31+10:00

We understand that sometimes you just don’t mesh with someone and it’s not necessarily anyone’s fault. We want you to be comfortable and enjoy the process as much as possible. If you would like to change your practitioner, please notify our customer service team as soon as possibleadmin@healthyeatinghub.com.au  

Please note, relationships do take time to develop and we would like you to give your nutritionist/dietitian some reasonable time to develop that relationship. By that we mean at least 2 sessions with your nutritionist/dietitian before you make the decision to switch. Your nutritionist/dietitian will also spend a lot of time to get to know you and for this reason we will prefer you stay with your chosen nutritionist/dietitian. Starting over again with another nutritionist/dietitian will waste valuable time. However, changing your nutritionist/dietitian is definitely a possibility. 

Can I switch between nutritionists/dietitians?2020-09-24T21:38:26+10:00

Temporary changes: 

If you desperately need to book a video support session but your nutritionist/dietitian is not available, we can arrange a session with someone else on the team. If your practitioner is on leave we can also arrange sessions with someone else on the team.

Permanent changes: 

We understand that sometimes you just don’t mesh with someone and it’s not necessarily anyone’s fault. We want you to be comfortable and enjoy the process as much as possible. If you would like to change your nutritionist/dietitian, please notify our customer service team as soon as possibleadmin@healthyeatinghub.com.au  

Please note, relationships do take time to develop and we would like you to give your nutritionist/dietitian some reasonable time to develop that relationship. By that we mean at least 2 sessions before you make the decision to switch. Your nutritionist/dietitian will also spend a lot of time to get to know you and for this reason we will prefer you stay with your chosen nutritionist/dietitian. Starting over again with another nutritionist/dietitian will take some time. However, changing your nutritionist/dietitian is definitely a possibility. 

Can I change my payments from monthly to yearly?2020-10-25T16:00:27+11:00

If at any stage you decide to switch your renewal payments from monthly to yearly (and receive a 20% discount) you can do so in your account. Please follow these steps: 

1. Login to My Account

2. Select My Subscription

3. Under the heading Subscription Totals, select Switch Subscription

4. You will then be brought to the product page. Select the yearly payment option.

5. Select Join Now and follow the steps to complete the checkout.

Can I pause the program?2020-09-27T20:24:16+10:00

Only premium members who pay monthly can pause the program for a minimum of 1 month and a maximum of 3 months in a 12 month period that starts from the date of your first payment. After 3 months your payments will start again automatically. Please email us on admin@healthyeatinghub.com.au if you would like to pause your membership. We require 2 weeks notice and written notification to pause your subscription. Online content or appointments will not be available while your premium membership is paused.  You will receive an email notification from our customer service team to confirm that your membership has been placed on hold and when your membership has been re-activated. 

Account pauses are not available to base members and premium members who pay yearly.

Can I change my payment method?2020-09-24T21:51:40+10:00

If your credit/debit card expires or is lost, damaged or cancelled, you can add your new card to your subscription by following the step below:

  1. Login to by going to My Account.
  2. Select My Subscriptions (NOT Payment Methods) in the dot point list.
  3. On the Subscription Page select Change Payment.
  4. Select your new payment method: Paypal or Credit Card.
  5. If you select the Credit card option below select use a new payment method. 
  6. Enter your new card details. Select change payment method.
Are group discounts available?2020-09-24T21:52:32+10:00

We can offer a group discount for memberships for a minimum of 50 people. Please contact admin@healthyeatinghub.com.au to arrange this. 

Can I use my Private Health or Medicare for my membership?2020-09-24T21:58:12+10:00

Private health insurance or Medicare does NOT cover the cost of your membership.

Private health insurance or Medicare does NOT cover the cost of your video support sessions with Kate Freeman.

The Healthy Eating Clinic

If you’d like to use your private health insurance or Medicare for your one-on-one nutrition support you can book in with the dietitians at The Healthy Eating Clinic.

Private Health

Private health insurance covers the cost of individual consultations wth a qualified dietitian. Members with eligible private health insurance may be able to claim on the cost of their pay-as-you-go consultations at The Clinic. This can occur in-house via our HICAPS machine (for Canberra, ACT residents) or we can provide you with a receipt to claim directly with your insurer (available Australia wide).

Medicare

Base members with a medicare referral from their GP may be able to claim a rebate on the cost of their their pay-as-you-go sessions. This can only occur in-house via our HICAPS machine (ACT and surrounds).

Visit The Healthy Eating Clinic for more information.

Do you offer a trial period?2020-10-25T16:01:19+11:00

Yes! We offer a FREE 7 day trial so you can log in, get a feel for how everything works and get started on the first Module. The trial does require a credit card upon sign up and you must cancel prior to your first payment if you do not wish to continue.

You can access the free trial offer here.

Can I get a refund?2020-09-27T20:32:24+10:00

We do not offer refunds for membership renewal payments. It is a memberresponsibility to cancel their membership from their online account to avoid future renewal payments. 

How to refer a friend and get a discount2020-09-24T20:25:40+10:00

If you LOVE our program and want to refer a friend, you can do so at any time and receive a 10% discount voucher to use at one of your renewal payments. Here’s what to do:

How to invite your friend:

1. Log into your account.

2. From the My Membership page, go to My Account.

3. On your dashboard, you will see a unique referral link. Use this link to invite friends to join the Signature Program. If your friend uses this link to join, you will receive a discount code for 10% off to use on your next month’s subscription.

Once you receive your discount code (after your friend joins):

1. Log into your account.

2. From the My Membership page, go to My Account.

3. Go to My Subscription and scroll down the page to Related Orders, At the bottom of these orders click: ‘Apply Coupon’. A pop up box will appear.

4. Hover over the coupon and click ‘Apply’. This will now be added to your next renewal payment. Please note this will NOT update your subscription details, which will still show the full amount, however when they payment processes it will be at the decreased amount.

*Note: Your friend will only be able to use their discount code, using the instructions above on their second renewal payment, NOT their first payment.

I signed up via a referral link, why didn’t I get a discount?2020-09-24T20:23:29+10:00

Your friend must love our program if they’re keen to share it with you! Woo hoo!

Your 10% discount does not apply to your first payment, only your renewal payments, if you choose to use it.

Here’s how to activate your discount for all future renewal payments:

1. Log into your account.

2. From the My Membership page, go to My Account

3. Go to My Subscription and scroll down the page to Related Orders, At the bottom of these orders click: ‘Apply Coupon’. A pop up box will appear.

4. Hover over the coupon and click ‘Apply’. This will now be added to your next renewal payment. Please note this will NOT update your subscription details, which will still show the full amount, but when the payment goes through it will be at the discounted amount.

If you’re ever having any troubles, please get in touch.

What are the subscription options?2020-09-24T20:45:28+10:00

As a member you have the option of paying monthly or yearly. Below is a breakdown of the cost for each option:  

  • $39 per month (cancel any time) 
  • $375 per year (save 20%)  

To see what is included in your membership please click here. 

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