Membership Help

Membership Help2020-04-13T11:47:46+10:00

Member Knowledge Base

How does the meal planning tool work?2020-02-09T10:12:07+11:00

We’ve created a module completely dedicated to showing members the extent of our meal planning tool and how it can help you stay organised. The following FAQs contain ‘how to’ videos that will walk you through each feature.

What if I can’t make an appointment?2020-02-21T16:36:40+11:00

If you can’t make an appointment for some reason, that is no problem. Simply notify us as soon as possible so we can make that time slot available to another member. 

Premium members:

If there is a specific day and time you prefer to check in with your dietitian we suggest that Premium members make their appointments in advance as members book months ahead and last minute changes are difficult to fit in with short notice. 

How do I make an appointment as a member?2020-02-21T16:37:20+11:00

You can book online via our website booking system here. Book your session as a ‘Membership Session’.

Alternatively, you can book over the phone with our customer service team or send us an email on admin@healthyeatinghub.com.au.  

How will my subscription payments work?2019-12-27T12:16:38+11:00

If you sign up to monthly payments, each payment will be deducted on the anniversary of your sign-up day and time. For example, if you sign up on 22 December 4pm, your payments will always be deducted on the 22nd of every month at exactly 4pm. This does not matter if it’s a business day or not. The same applies for yearly subscriptions. If you sign up to the program on 22 December 2019 at 4pm, your next yearly payment will be deducted on 22 December 2020 at 4pm. Once a payment has been processed, we cannot process refunds. So, if you would like to cancel your subscription please notify us before a payment is processed. Read more about our refund policy here

What if I don’t like my practitioner?2019-12-27T11:08:19+11:00

We understand that sometimes you just don’t mesh with someone and it’s not necessarily anyone’s fault. We want you to be comfortable and enjoy the process as much as possible. If you would like to change your practitioner, please notify our customer service team as soon as possibleadmin@healthyeatinghub.com.au  

Please note, relationships do take time to develop and we would like you to give your practitioner some reasonable time to develop that relationship. By that we mean at least 5 sessions with your practitioner before you make the decision to switch. Your practitioner will also spend a lot of time to get to know you and for this reason we will prefer you stay with your chosen practitioner. Starting over again with another practitioner will waste valuable time. However, changing your practitioner is definitely a possibility. Before signing up we do offer free nutrition assessments where you get 30 minutes to talk to anyone on the team about the program to see if you would like them as your practitioner. 

Can I switch between practitioners?2019-12-27T11:08:12+11:00

Temporary changes: 

If you desperately need to see a practitioner for one session however your practitioner is not available, we can arrange a session with someone else on the team. If your practitioner is on leave we can also arrange sessions with someone else on the team.

Permanent changes: 

We understand that sometimes you just don’t mesh with someone and it’s not necessarily anyone’s fault. We want you to be comfortable and enjoy the process as much as possible. If you would like to change your practitioner, please notify our customer service team as soon as possibleadmin@healthyeatinghub.com.au  

Please note, relationships do take time to develop and we would like you to give your practitioner some reasonable time to develop that relationship. By that we mean at least 5 sessions with your practitioner before you make the decision to switch. Your practitioner will also spend a lot of time to get to know you and for this reason we will prefer you stay with your chosen practitioner. Starting over again with another practitioner will waste valuable time. However, changing your practitioner is definitely a possibility. Before signing up we do offer free nutrition assessments where you get 30 minutes to talk to anyone on the team about the program to see if you would like them as your practitioner. 

Can I change my payments from monthly to yearly?2019-12-27T11:08:35+11:00

If at any stage, you decide to switch your renewal payments from monthly to yearly (an receive a 20% discount) you can do so in your account settings. Please follow these steps: 

1. Login to My Account

2. Select My Subscription

3. Under the heading Subscription Totals, select Switch Subscription

4. You will then be brought to the product page. Select the nutrition support you’d like and then select the yearly payment option.

5. Select Join Now and follow the steps to complete the checkout.

Please note: When changing your payments to be yearly instead of monthly you will not be charged immediately at the checkout. At your next renewal date (outlined at checkout and the anniversary of your sign up date) the yearly payment will be deducted instead of the monthly payment. A full 12-months will be deducted and not the remaining months you have left in your program. For example, if you have been a premium member for 6 months you can’t pay for the remaining 6months in full. In order to get the 20% discount a complete 12-months needs to be purchased up front. 

Can I pause the program?2019-12-27T12:12:53+11:00

Only premium members who pay monthly can pause the program for a minimum of 1 month and a maximum of 3 months. After 3 months your payments will start again automatically. Please email us on admin@healthyeatinghub.com.au if you would like to pause your membership. We require 2 weeks notice and written notification to pause your subscription. Online content or appointments will not be available while your premium membership is paused.  You will receive an email notification from our customer service team to confirm that your membership has been placed on hold and when your membership has been re-activated. 

Account pauses are not available to base members and premium members who pay yearly.

Can I change my payment method?2019-12-27T11:09:17+11:00

If your credit/debit card expires or is lost, damaged or cancelled, you can add your new card to your subscription by following the step below:

  1. Login to by going to My Account.
  1. Select My Subscriptions (NOT Payment Methods) in the dot point list.

  1. On the Subscription Page select Change Payment.

  1. Select your new payment method: Paypal or Credit Card.
  2. If you select the Credit card option below select use a new payment method. 

  1. Enter your new card details. Select change payment method.
Are group discounts available?2019-12-27T11:09:25+11:00

With the premium program already heavily discounted we do not accept group discounts for our premium membership. We can however offer a group discount for base memberships at a corporate rate for a minimum of 50 people. Please contact admin@healthyeatinghub.com.au to arrange this. 

Can I use my Private Health or Medicare for my membership?2019-12-27T11:09:45+11:00

Private Health

Private health insurance covers the cost of individual consultations wth a qualified dietitian. Base members are with eligible private health insurance may be able to claim on the cost of their pay-as-you-go sessions. This can occur in-house via our HICAPS machine (for Canberra, ACT residents) or we can provide you with a receipt to claim directly with your insurer (available Australia wide).

Please see our private health insurance policy.

Medicare

Base members with a medicare referral from their GP may be able to claim a rebate on the cost of their their pay-as-you-go sessions. This can only occur in-house via our HICAPS machine (ACT and surrounds).

Please see our Medicare policy.

Do you offer a trial period?2020-01-04T09:59:34+11:00

From time to time we offer trial periods for various promotions, but we don’t have an ongoing offer where you can book a trial period. Please keep an eye on our social media platforms where we will always post any promotions we are running. Alternativelyyou can call us on 02 6174 4663 to discuss the program with one of our customer service team or book in a pay as you go consultation with one of our dietitians to determine what the best pathway is for you, click here to book an appointment.

Can I get a refund?2019-12-27T11:11:15+11:00

We do not offer any refunds for both the online and premium membership. It is a memberresponsibility to cancel their membership from their online account to avoid future subscription payments. 

What are the subscription options?2019-12-27T12:10:39+11:00

As a member you have the option of becoming a base or premium member. Below is a breakdown of the cost for each option: 

Base: 

  • $39 per month (cancel any time) 
  • $375 per year (save 20%)  

Premium: 

  • $179 per month (cancel any time) 
  • $1,719 per year (save 20%) 

To see what is included in each option please click here.